{"id":23,"date":"2008-07-30T16:51:22","date_gmt":"2008-07-30T16:51:22","guid":{"rendered":"http:\/\/www.revolutionsf.com\/revblogs\/warrocketajax\/2008\/07\/30\/the-process-is-finally-underway\/"},"modified":"2012-10-03T01:59:39","modified_gmt":"2012-10-03T01:59:39","slug":"the-process-is-finally-underway","status":"publish","type":"post","link":"https:\/\/www.revolutionsf.com\/revblogs\/warrocketajax\/2008\/07\/30\/the-process-is-finally-underway\/","title":{"rendered":"The process is (finally) underway…"},"content":{"rendered":"

[<\/strong> \"Sleepy\" Mood:<\/strong> Sleepy ]<\/strong>
Today my 360 will arrive in Texas for repairs. <\/p>\n

It seems like a long time, but in reality, I called the "helpful" Microsoft Xbox "helpline" just last week. <\/p>\n

FIVE TIMES.<\/p>\n

<\/p>\n

I didn’t talk to anyone in the call center depicted above. Know how I know that? The people above look HAPPY. Like they’re models, posing for a call center ad. <\/p>\n

Five employees and three supervisors later, I got a supervisor who actually backed up her claim to help me with a service number that not only showed up on my Xbox.com repair page, but also provided a tracking number for the repair box I was sent. <\/p>\n

Come Tuesday morning, the Fedex man delivers my overnight box (I demanded it for the phone hassles, and I got it). <\/p>\n

On my porch sat two empty Fedex shipping boxes. TWO.<\/p>\n

And I thought the call center employees were confused.<\/p>\n

<\/p>\n

To be safe as possible in this situation, I decided to send my broken 360 back in the box with the same tracking number on it that I’d seen online. <\/p>\n

I’m not terribly happy about all the confusion, and the potential for more before this is over, but at least the process has begun. <\/p>\n

I’m trying to be zen about it, like this fellow.<\/p>\n

<\/p>\n

Meanwhile, does anyone need an empty box for a broken 360? <\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

[  Mood: Sleepy ]Today my 360 will arrive in Texas for repairs. It seems like a long time, but in reality, I called the "helpful" Microsoft Xbox "helpline" just last week. FIVE TIMES. I didn’t talk to anyone in the call center depicted above. Know how I know that? The people \u2026 Continue reading → <\/span><\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\nThe process is (finally) underway... - War Rocket Ajax<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.revolutionsf.com\/revblogs\/warrocketajax\/2008\/07\/30\/the-process-is-finally-underway\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The process is (finally) underway... - War Rocket Ajax\" \/>\n<meta property=\"og:description\" content=\"[  Mood: Sleepy ]Today my 360 will arrive in Texas for repairs. It seems like a long time, but in reality, I called the "helpful" Microsoft Xbox "helpline" just last week. FIVE TIMES. I didn’t talk to anyone in the call center depicted above. Know how I know that? 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