[ 
Mood: Sleepy ]
Today my 360 will arrive in Texas for repairs.
It seems like a long time, but in reality, I called the "helpful" Microsoft Xbox "helpline" just last week.
FIVE TIMES.
I didn’t talk to anyone in the call center depicted above. Know how I know that? The people above look HAPPY. Like they’re models, posing for a call center ad.
Five employees and three supervisors later, I got a supervisor who actually backed up her claim to help me with a service number that not only showed up on my Xbox.com repair page, but also provided a tracking number for the repair box I was sent.
Come Tuesday morning, the Fedex man delivers my overnight box (I demanded it for the phone hassles, and I got it).
On my porch sat two empty Fedex shipping boxes. TWO.
And I thought the call center employees were confused.
To be safe as possible in this situation, I decided to send my broken 360 back in the box with the same tracking number on it that I’d seen online.
I’m not terribly happy about all the confusion, and the potential for more before this is over, but at least the process has begun.
I’m trying to be zen about it, like this fellow.
Meanwhile, does anyone need an empty box for a broken 360?
