[ 
Mood: Sleepy ]
[ 
Currently: Watching Classic Doctor Who with the guy in the cricket outfit with t ]
So I got an email response from the store. They apologized and explained the entire fiasco as follows:
"Unfortunately the store manager was on holidays last week and the next in command was on her dinner break. The two associates left in the store were fairly new part timers, and obviously not trained up to our usual standards."
They have offered me and my husband a $25 gift certificate each.
Interestingly enough, the associate at Eddie Bower who helped my husband was also a part timer and was exemplary.
I am pretty much sure I am going to turn down the gift certificate. These corporate types have to learn that sometimes you can’t through money at a problem and fix it.